Frequently Asked Questions
Effective Date: July 8, 2025
General Questions
What is Refeet?
Refeet is a sustainable footwear brand designed for eco-conscious consumers who value comfort, style, and responsibility. Every pair is made using ethically sourced materials and planet-friendly manufacturing.
Where is Refeet based?
General Questions
What is Refeet?
Refeet is a sustainable footwear brand designed for eco-conscious consumers who value comfort, style, and responsibility. Every pair is made using ethically sourced materials and planet-friendly manufacturing.
Where is Refeet based?
Product & Fit
What sizes do you offer?
Are Refeet shoes true to size?
Are Refeet shoes vegan?
Product & Fit
What sizes do you offer?
Are Refeet shoes true to size?
Are Refeet shoes vegan?
Shipping & Delivery
Where do you ship?
How long does delivery take?
How much is shipping?
Shipping & Delivery
Where do you ship?
How long does delivery take?
How much is shipping?
Returns & Exchanges
What is your return policy?
How do I return or exchange an item?
Is return shipping free?
Returns & Exchanges
What is your return policy?
How do I return or exchange an item?
Is return shipping free?
Orders & Payments
What payment methods do you accept?
Can I modify or cancel my order?
How do I track my order?
Orders & Payments
What payment methods do you accept?
Can I modify or cancel my order?
How do I track my order?
Care & Materials
How do I clean my Refeet shoes?
What materials are used?
Care & Materials
How do I clean my Refeet shoes?
What materials are used?
Account & Privacy
Do I need an account to order?
Is my personal information safe?
Account & Privacy
Do I need an account to order?
Is my personal information safe?