Shipping & Returns

Effective Date: July 8, 2025

1. Shipping Options & Rates

We currently ship to the USA, Canada, and select EU countries. Shipping rates are calculated at checkout based on your location and order size.

Shipping Method	Estimated Delivery	Cost
Standard Shipping	5–7 business days	FREE on orders over $99
Expedited Shipping	2–3 business days	Calculated at checkout
International Shipping	7–14 business days	Varies by region

Note: Delivery times are estimated and may vary due to holidays, weather, or customs delays.

2. Order Processing

Orders are processed within 1–2 business days. Once your order ships, you’ll receive a confirmation email with tracking info.

3. Track Your Order

You’ll get a tracking link via email once your package is on the way. You can also track it under My Account → Orders.

4. Shipping Limitations

We do not ship to PO Boxes or APO/FPO addresses.
Remote or rural areas may experience longer delivery times.

5. Return Policy

We want you to love your Refeet. If you're not fully satisfied, you can return items within 30 days of delivery. Return eligibility:

Items must be unused, in original condition
Include original packaging
Must have proof of purchase

6. How to Start a Return

Email returns@refeet.com with your order number and reason for return. We'll reply with a return label (if eligible) and step-by-step instructions. Once we receive and inspect the return, your refund will be processed within 7 business days.

7. Return Shipping Costs

U.S. orders: Free returns
International orders: Customer pays return shipping, unless item is defective or incorrect

8. Need an Exchange?

Looking to swap for a different size or style? Email exchange@refeet.com — we’ll guide you through a simple exchange. All exchanges fall under our 30-day return policy.

9. Refund Timeline

Once we receive and inspect your returned item:

You’ll get an email update
Approved refunds will be issued to your original payment method
Depending on your bank, it may take 5–10 business days to appear

10. Received Something Wrong?

We’re so sorry. If your order is incorrect or damaged, contact us within 7 days of delivery.
Email: support@refeet.com
Please include a photo and your order number — we’ll sort it out fast.

11. Still Have Questions?

We're happy to help. Reach out to us at help@refeet.com or use our Contact Form.